Updated 7 October 2026

Privacy Policy

This policy tells you how we handle personal information that we collect through our website and when you contact us. In this policy, “elades”, “we” and “us” mean elades (ABN 17 762 013 595).

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

1. What We Collect

We collect only the personal information that we need. This is:

• your name, email address and organisation;
• information that you give us in an email, a call or a meeting; and
• information about your visit to our website, such as your IP address, your browser and device type, the pages you view and how you came to our website.

You do not have to give us personal information. We do not ask for sensitive information.

2. How We Collect It

We collect personal information directly from you when you send our contact form, send us an email or speak to us. We also collect it through cookies and analytics tools on our website, and from public sources and third parties.

3. Why We Collect and Use It

We use personal information to:

• reply to your enquiry;
• tell you about elades, when you ask us to or when you would reasonably expect it;
• operate and improve our website;
• keep a record of our contact with you; and
• meet our legal obligations.

We do not sell personal information. You can ask us to stop sending you information about elades at any time. Reply to one of our emails or contact us at [email protected].

4. Who We Share It With

We share personal information only with:

• service providers that help us operate our business, such as providers of email, website hosting and analytics;
• our professional advisers, such as lawyers and accountants, when this is necessary;
• courts, regulators or law enforcement, when the law requires it.

5. Where We Hold It

We hold personal information in our email and file system and on our website server. We hold and store this information in Australia.

6. How We Protect It and How Long We Keep It

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. These steps include limits on who can access the information and secure sign-in to our systems. No method of sending information on the internet is fully secure. If you are concerned, contact us before you send information.

We delete or de-identify personal information when we no longer need it.

7. Cookies and Analytics

Our website uses cookies and analytics tools. A cookie is a small file that a website stores on your device. We use cookies and analytics tools to see how people use our website and to improve it. They do not tell us your name or your email address. You can turn off cookies in the settings of your browser.

Our website has links to other websites, and the privacy policy of each website applies when you use it.

8. How To Access or Correct Your Information

You can ask for a copy of the personal information that we hold about you and you can also ask us to correct that information.

You can send your request to [email protected]. We will reply within 30 days and we do not charge a fee. If we cannot do what you ask, we will tell you the reason in writing.

9. How To Make a Complaint

If you think that we have not handled your personal information correctly, you can contact us at [email protected] and we will reply within 30 days.

If you are not satisfied with our reply, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.

10. Changes To This Policy

We will update this policy when we change how we handle personal information. We will publish the new version on this page with a new date. This policy was most recently updated on 7 October 2026.

11. Contact Us

You can contact us at [email protected].